RETURNS POLICY

If you change your mind for any reason within 14 days of receiving your order, this includes weekends and bank holidays. We only offer refunds subject to the following conditions: 

REFUNDS

Refunds are applicable to full price items only. To arrange a refund please email customerservice@pollyannasboutique.com with the reason for returning your item within 14 days of receiving your items. If it is past the 14 days, a refund will not be issued. You will then receive an email with the return address. All items will be checked over before the return is issued.

SALE ITEM RETURNS

Sale items are final sale and cannot be returned. If a sale item is returned, the item will be sent back to the customer at their own expense.  

NON REFUNDABLE ITEMS:

Sunglasses, hats, belts and jewellery cannot be returned 

EXCHANGES 

Please send us an email if you are looking to exchange. We are unable to offer exchanges automatically. The best thing to do if you wish to change your size or style, is repurchase and return your original order for a refund in accordance to our return conditions.

RETURNS COST

Return shipping is at the cost of the customer. 

GARMENT RETURN CONDITIONS

The item must be returned in original condition: unworn, unwashed and unused, with original tags attached. If the returned item does not meet these conditions, your item will be returned to you at an additional charge. 

PROCESSING TIME FOR RETURNS

Once your return has been received your return, please allow up to 7-14 business days for your return to be finalised. You will receive an email notification when your return has been processed. All funds should appear in your bank account within 5-10 business days of being processed.

EARRINGS 

Due to sanitary reasons, we are unable to offer returns for earrings.  

SWIMWEAR

All swimwear must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered.

FAULTY ITEM RETURNS

If you believe your item has a fault, please contact our Customer Service team within 48 hours of receiving the item at customerservice@pollyannasboutique.com with your order number and images of the fault. Our team will work to resolve this with priority. 

PROMOTIONAL ITEM RETURNS

Any full priced items purchased with a promotional code are eligible for a refund.